Hivelocity rating is based upon following reviews
Everything good except behavior
By: Mike T.
3.0/5.0
2022-10-18 14:10:14
I am being very honest, NOT emotional otherwise I could have given them 1 star due to their support staff behavior. Hivelocity has good infrastructure and their servers are not bad. Being inside the US gives them an edge and you can select a server that is nearest to you. I have used their server but as you know, being a server manager frequently forces you to interact with the hosting support. I had a few interactions with their support team and their rude behavior caused me to leave them. Their support team blames you for everything even if the issue is crystal clear and they think that the person they are dealing with is a nontechnical guy which in my case was wrong. I am working as a webmaster and network administrator since 2003 so I am sure I have more experience than most of the guys in the Hivelocity support department.
The two stars I deducted are purely for their lack of professionalism (rudeness) and lack of knowledge.
I hope someone at Hivelocity's upper management sees my review and does some training for their support team which is destroying their otherwise good hosting company.